Job Summary

Water Access Rwanda is hiring a Customer Care Intern to work primarily as a Call Center Representative. The intern will be the first point of contact for clients, handling inbound and outbound calls, resolving issues, documenting interactions in CRM software, and recommending additional services. This role requires strong customer service and computer skills, with an opportunity to grow into a future sales manager role.

Qualifications

• Bachelor's Degree obtained or in progress (preferred)

• Exceptional customer service and communication skills

• Strong organizational and multitasking ability

• Proactive and task-driven mindset

• Quick and accurate typing

• Proficient in Microsoft Office Suite and CRM software

Experience

• No prior experience required, but must demonstrate ability to learn quickly and handle customer calls professionally

• Training will be provided

Preferred / Nice to Have

• Trilingual (any three of: Kinyarwanda, English, French, Swahili)

• Sales interest or ambition to grow into sales management

• Previous customer service experience (advantageous but not required)

Compensation

• This is an internship (non-salaried)

• Monthly facilitation of RWF 125,000 for transport and basic needs