Zipline
The Centralized Call Center Intern serves as the frontline contact for Zipline customers, primarily healthcare providers. This role involves managing orders, addressing customer inquiries, coordinating with internal teams, and ensuring a high level of service delivery. The ideal candidate brings a blend of healthcare knowledge and strong communication skills to help maintain Zipline's operational excellence and customer satisfaction.
Handle inbound/outbound calls and chat inquiries.
Process and prioritize orders using Zipline’s order management system.
Coordinate with warehouse and flight operations to fulfill orders.
Monitor and communicate order statuses and delays.
Provide excellent customer service and resolve issues professionally.
Escalate complaints appropriately using internal systems.
Participate in continuous training and stay updated on Zipline’s services.
Coursework or studies in:
Nursing
Pharmacy
Public Health
Laboratory Science
Supply Chain Management
Experience or exposure in healthcare or logistics (preferred).
Customer service or call center experience is an advantage.
Customer-first mindset with empathy and problem-solving skills.
Understanding of medical terminology and cold-chain logistics.
Strong multitasking ability, especially under pressure.
Excellent communication skills (verbal and written).
Ability to translate complex processes into simple updates.
Willingness to learn and grow through training and feedback.
Team player with a continuous improvement mindset.
Familiarity with healthcare systems and emergency product delivery.
Ability to work in fast-paced and high-stakes environments.
Professional conduct across communication channels (phone, chat, email).
Zipline is an equal opportunity employer and encourages applications from underrepresented groups in tech.
Interns should be open to learning, adaptable, and ready to contribute to a mission-driven company.
