Key responsibilities, include but are not limited to:

• Member experience: Manage the end-to-end member journey, from onboarding to offboarding, ensuring a smooth experience. Lead internal communications by responding to member requests (in Slack and the member portal), supporting members and creating a positive experience.

• Community operations: Organize community events, workshops, and networking opportunities that encourage collaboration and connection. Gather member feedback through quarterly surveys and proactively suggest improvements to strengthen the experience of being a member at Norrsken House Kigali.

• Data and systems management: Own records of membership data and uphold unity across platforms and CRM. Identify and drive improvements to optimize our processes.

• Cross-functional collaboration: Work closely with the Community Manager and Finance team to ensure timely processing of memberships and invoices. Collaborate with the global Norrsken team to share insights and best practices across Norrsken houses.

this role, we believe you have:

• A genuine passion for making the world a better place, and share our belief that entrepreneurship and innovative tech can be forces to drive positive change

• A relevant university degree and up to two years of work experience

• An analytical mindset and general understanding of data analysis that lets you interpret data to guide decisions.

• Strong communication skills, with the ability to build relationships and engage with diverse stakeholders

• Strong organizational skills where you’re able to prioritize what matters, organize your work and keep things moving - get good sh*t done, as we say at Norrsken.

• Comfortable working with digital tools such as CRM systems and financial software - interest in tech is a big plus

• Previous experience in community management, membership engagement, or customer relations is considered a plus

Working at Norrsken

Joining Norrsken is like working at a startup. It’s a fast-paced and exciting place to work. Tasks and challenges may be demanding, and responsibilities may change over time, but we guarantee that in return we will fast-forward your personal and professional development. And, you’ll get to be part of a team of driven people with shared goals and ambitions. Ten years from now, you’ll be proud of the projects and ideas you developed and acted on together. Being part of Norrsken isn’t merely joining an organization - you’ll feel like you are part of something bigger than yourself with a commitment to drive positive change.

Salary and benefits

This role is based out of Norrsken Kigali House and you’ll report to the Community Manager. Besides working in one of the most dynamic and inspiring settings in Rwanda, you’ll receive:

• A net monthly salary of $1,200

• 22 days of paid vacation

• Health insurance, plus additional private coverage

• Parental pay for when life outside of work grows

• Daily access to free coffee, water, and fast internet

• A front-row seat to East Africa’s leading startup ecosystem - and the chance to help shape it

We encourage you to apply as soon as possible as recruitment is ongoing.