Job Summary

The Tech Tools Intern supports the Field Operations team by ensuring tablets and digital tools used by field staff are functional, up-to-date, and user-friendly. The role involves technical support, training, process improvement, and participation in tech innovation projects to improve services for farmers.

Key Responsibilities

• Tablet Support & Maintenance:

  • Troubleshoot issues

  • Track movement & ensure compliance with Mobile Device Management (MDM)

  • Prevent loss/misuse through tech solutions

• Training & Capacity Building:

  • Train staff on device/app usage

  • Boost digital literacy for new and existing staff

• Configuration & Process Improvement:

  • Set up tablets and accounts

  • Optimize tech support processes and reduce costs

  • Ensure device protection and configuration

• Innovation & Pilot Projects:

  • Support digital literacy experiments

  • Share findings and suggest tech ideas for scaling impact

Job Requirements

Education

• Bachelor’s degree in Information Technology or related field

Experience

• 3 to 6 months of hands-on experience managing or supporting tech interventions

• Experience training non-technical users and improving digital literacy at scale

Skills & Technical Competence

• Tablet setup and MDM configuration

• Managing large-scale tech fleets

• Building simple digital tools (Python, JavaScript, or low-code platforms)

• Knowledge of Rwanda's geography and logistics for field tech deployments

• Data handling with tools like Excel (complex sheets), Power BI, or SQL

Good to Have / Bonus Skills

• Experience in rural tech support or field operations

• Creativity and initiative in designing scalable tech solutions

• Strong interpersonal and communication skills

Professional Development Opportunities

• Weekly check-ins, mentorship, and training

• Regular feedback and career growth discussions

• Technical skill-building and exposure to tech-enabled rural development projects