Job Description

We are seeking a System Administrator to join our team. The ideal candidate will have a solid foundation in networking, Linux & Windows experience, and strong English communication skills. This role offers the opportunity to gain hands-on training in advanced monitoring tools, firewall management, and SSL certificate platforms.

Primary Skills:

• Monitor network infrastructure and services to ensure uptime and performance.

• Respond to alerts and escalate issues as per defined procedures.

• Perform Linux & Windows system checks and log analysis.

• Work closely with senior engineers and customer teams for issue resolution.

• Maintain documentation related to network incidents, changes, and monitoring procedures.

• Participate in regular training sessions to develop skills in the following areas:

• BEST Monitoring Platform

• End User Troubleshooting

• Firewall Management

• IT Infra Security Incident Management

• DigiCert SSL Certificate Management

Personal Qualities:

• Basic hands-on experience with Linux (any distribution).

• Basic hands-on experience with Windows OS’s

• Strong understanding of networking fundamentals, including:

• TCP/IP, DNS, DHCP, Subnetting

• Routers, switches, firewalls (concepts)

• Network troubleshooting tools (ping, traceroute, netstat, etc.)

• Strong analytical and problem-solving abilities.

• Willingness to learn and work in a customer-focused environment.

• Flexible to work in shifts (Eastern Time Zone)

Preferred (Good to Have):

• Experience in using or exposure to any network monitoring tools.

• Basic understanding of firewall configurations and SSL certificates.

• Any certification such as CompTIA Network+, CCNA, or RHCSA is a plus.